Assignment that distributes
Round-robin or balanced on real workload, with per-agent capacity, who's online, and a team fallback. Even a manual assignment to a team picks the person straight away.
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MR10
LT4next
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Shared inbox
Built for the people who live in it eight hours a day.
What actually matters when there are a hundred open conversations instead of three: assignment that really distributes, notes that stay internal, search that finds the sentence and not just the name.
Notes, mentions, history
Rich internal notes, @mentions that open right on the quoted spot, and an edit history for every note.
Side conversations
Open a thread with a supplier without the customer in it. The recipient is frozen when you create it: the system refuses to deliver it to the customer, even by accident.
Global search
People and messages together, with the matching excerpt: you find the conversation, not a list of names.
invoice
Giulia FerranteWhatsApp
…can the invoice be made out to my company?
Pontini & Co.Email
…September’s invoice is still showing as unpaid
Presence and away
Online, away, offline, with auto-away. Away agents drop out of routing, and conversations don't sit parked on them.
onlineawayofflineauto-away · 10mPresence and away
Macros and saved replies
Team-wide or personal, with images and links — which on channels without formatting still arrive as real attachments and readable links, not as broken code.
Keyboard shortcuts
Assign, archive, note, reply: without taking your hands off the keyboard.
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Agent copilot
Thread summary, tone, translation and a draft reply grounded in the same knowledge base the AI agent uses.
Let’s talk
Half an hour, and you’ll know.
No recorded deck. You tell us how you answer today, we tell you what would change and what it costs. If it does not make sense, we say so.
Mon–Fri, 09:00–13:00 CET